What TFR Brings to the Table

Terra Firma Realty - Mike Coke Team works in a team atmosphere and we believe that everyone benefits from the team. We celebrate each other's wins and we support each other through challenges. We have daily team huddles which allow the team to stay up-to-date on current happenings, to address any stucks, wins, or business improvement ideas. There are also regular team events to build positive relationships with team members, have fun, and build work culture. 

Communication

It is a key aspect of the team to have solid communication. Our agents, support staff, and team leaders rely on good communication to keep transactions running as smoothly as possible. We have systems in place to help keep the lines of communication open and prevent wires from getting crossed.  “Effective teamwork begins and ends with communication” - Mike Krzyzewski

Goals

Individual and team goals are set based on the results we want in our professional and personal lives. Setting goals helps bring clarity to focus and stay on target. At Terra Firma Realty - Mike Coke Team we fully support personal goals and professional goals. 

Contribution

We work as a team! Each member contributes their fair share. This includes helping out with open houses, alternating days and weekends for floor coverage, and helping your colleagues when sick or on vacation. All members are committed to their own personal business as well as the success of the company. 

Support & Leadership 

Team members at Terra Firma Realty - Mike Coke Team are fully supported by the leadership team. Each member of the team has daily huddles with team leaders as well as one-on-one office time. Team members also have the support of a Client Care Coordinator to help facilitate the close of your transactions and to make sure your closings run as smoothly as possible. 

Our team leaders are the best of the best. They continue to grow their skills by attending national conferences and strive to expand their knowledge daily. The team leaders bring this knowledge, experience, and new concepts back to the team. 

Team members are also encouraged to attend conferences that will benefit their growth as well. The team leaders lead by example, help set the pace, are encouraging, and help hold each team member accountable.

Onboarding

At Terra Firma Realty - Mike Coke Team there is a prolific onboarding process to set you up for success. The onboarding is supported by our team leaders and works at a pace you are comfortable with. We have many tools in place to help optimize your business goals. 

A Few of the Tools in Place

Perfect Week Scheduler

The “Perfect Week” scheduler gives clarity by organizing all the activities into what the ideal week should look like. It helps to prioritize each day including those personal and family events you just can’t miss. This is an evolving tool that helps keep you focused on the most productive tasks. 

CRM and Client Management Software

Terra Firma Realty - Mike Coke Team uses a CRM to help manage and capture leads. The CRM tool helps keep you on track with who to follow up with, email, and appointment setting. There are about 400-450 new leads per month.  The CRM we use is also integrated with the client management software. Once agents have started a workflow with a client, from the CRM, it automatically syncs to the client management software. This provides a seamless transition to our Client Care Coordinators (CCC) who can now complete the closing process for our agents. 

Your Team

At Terra Firma Realty - Mike Coke Team you have a complete support staff. There is a complete support team that consists of an Operations Manager, Client Care Coordinators, Marketing Coordinators, and Listing Assistants. The support staff is dedicated to keeping your transactions running smoothly and helping you be successful in your own business.